OswellThese Terms of Service (“Terms”) govern your access to and use of the Oswell website and platform. Oswell is operated by Doppel Labs (“Oswell”, “we”, “us”, or “our”). By accessing or using Oswell, you agree to these Terms. If you are using Oswell on behalf of an organization, you agree on its behalf and represent that you have authority to do so.
On this page
01The service
Oswell provides AI agents and software that help property managers automate operations such as leasing, maintenance coordination, contracts, and tenant messaging. We may update, add, or remove features over time. A separate written order or subscription agreement may govern paid use of the platform; where it conflicts with these Terms, that agreement controls.
02Eligibility and accounts
You must be at least 18 and able to form a binding contract to use Oswell. You are responsible for your account credentials, for activity under your account, and for keeping your information accurate. Notify us promptly of any unauthorized use.
03Acceptable use
You agree not to:
- Use Oswell to violate any law, regulation, or third-party right, including fair-housing, consumer-protection, anti-spam, and privacy laws;
- Send unlawful, deceptive, harassing, or unsolicited communications to tenants or prospects;
- Reverse engineer, scrape, overload, or interfere with the platform or its security;
- Resell or provide the service to third parties except as expressly permitted;
- Upload malware or content you do not have the right to use.
04Customer data and responsibilities
You retain ownership of the data you and your authorized users submit to Oswell (“customer data”). You grant us a limited license to process customer data to provide, secure, and improve the service. You are responsible for the accuracy of customer data, for obtaining any consents required to message tenants and prospects, and for compliance with laws applicable to your business and communications.
05AI output
Oswell uses artificial intelligence to generate drafts, summaries, and automated actions. AI output may be inaccurate or incomplete and does not constitute legal, financial, or professional advice.
06Fees and payment
Paid features are billed as described in your order or subscription. Unless stated otherwise, fees are non-refundable, exclusive of taxes, and due per the agreed schedule. We may change pricing prospectively with notice.
07Intellectual property
Oswell, including the platform, software, models, and brand, is owned by Doppel Labs and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the service per these Terms. We welcome feedback and may use it without obligation to you.
08Third-party services
Oswell integrates third-party services (for example, Google Calendar scheduling, Google Meet, and AI model providers). Your use of those services is subject to their terms, and we are not responsible for them.
09Disclaimers
To the maximum extent permitted by law, Oswell is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that AI output will be accurate.
10Limitation of liability
To the maximum extent permitted by law, Oswell and Doppel Labs will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability arising out of or relating to the service will not exceed the amounts you paid us for the service in the twelve months before the event giving rise to the claim, or USD 100 if you have paid nothing.
11Indemnification
You will defend, indemnify, and hold harmless Oswell and Doppel Labs from claims, damages, and expenses arising from your customer data, your use of the service, or your breach of these Terms or applicable law, including communications sent to tenants or prospects through the platform.
12Term and termination
These Terms apply while you use Oswell. You may stop using the service at any time. We may suspend or terminate access if you breach these Terms, create risk or legal exposure, or for prolonged inactivity. Provisions that by their nature should survive termination will survive.
13Changes to these terms
We may update these Terms from time to time. We will revise the “Last updated” date above and, for material changes, provide additional notice where required. Continued use after changes take effect constitutes acceptance.
14Governing law
These Terms are governed by the laws applicable at Doppel Labs’ principal place of business, without regard to conflict-of-laws rules. The courts located there will have exclusive jurisdiction, except where applicable law provides otherwise.
15Contact us
Questions about these Terms? Email hello@oswell.io. Oswell is operated by Doppel Labs.